Texas Defensive Driving - Frequently Asked Questions (FAQ)
- What is the cost of the course and how do I pay?
The cost is $25.00. You can pay immediately using a Visa, Mastercard, or American Express. You may also pay by mailing a money order to:eDriving
Attn: Texas, eDriving
13805 West Rd #200
Houston, TX 77041Note: Your certificate cannot be processed until payment has been received.
- How long do I have to complete the course?
Our program allows up to 90 calendar days to complete the 6-hour course once you have registered. eDriving is available 24 hours a day, 7 days a week. - Will this course dismiss a traffic ticket?
Yes, the course will help to dismiss a traffic ticket, granted that you have received approval with your court to take a defensive driving course for the purpose of ticket dismissal. Approval from the court must be received regardless of which type of course you take. - Will this course help me receive a discount on my auto insurance?
Yes it will depending on your insurance company. Most insurance companies offer discounts of 10% for completing the course. Upon course completion, you will receive a state issued Certificate of Completion that includes a copy for your insurance company. You will receive this copy if you are taking the course for a ticket or if you are taking the course for insurance only. Please check with your insurance agent to see if they offer this discount. - Is it secure to send my credit card information over the Internet?
Yes, due to the sensitive nature of credit card transactions, eDriving uses a secure site for your credit card information. - How do I know if I'm qualified to take the course?
If you are taking this course to dismiss a traffic ticket, you must receive approval from the court prior to taking this course. - Is this course state approved?
Yes! eDriving is approved by the Texas Education Agency. Our school number is C1828. You may contact the Texas Education Agency at 512-997-6500. - What are the requirements for successful completion?
In order to pass the course you must:- Attend the full 6-hour course
- Do not attempt to circumvent the course
- Accurately answer course content and personal validation questions
- Score a 70% or better on the final exam
- What if I score too low on the final exam?
If you score too low on your final examination, you will be allowed to retake the final exam one more time. You will be able to review the course material online and then retake your final examination over the phone with a state licensed instructor. - How will I receive my Certificate of Completion?
You will receive your Certificate of Completion within 5-15 business days after you complete the course (Standard Mail - US Postal Service). If you need to receive your Certificate sooner, we offer an express service for an additional fee (FedEx - 2 day, Standard Overnight, Priority Overnight). - Once I receive my Certificate of Completion what do I do next?
Your certificate will contain one copy for the court and one copy for insurance. The court copy must be presented to the court as indicated on your citation. It is suggested that the court copy be hand-delivered or sent certified mail, return receipt requested. If you wish to use the insurance copy for a discount on your automobile policy, contact your insurance agent. Keep copies for your records. - What happens if I get disconnected?
If you get disconnected from your internet provider for any reason, simply reconnect and log back into the course. You will start on the segment you left off and your performance will not be affected. - Can I start the course at one location and continue at another?
Yes! eDriving is designed to be convenient. You may take the course 24 hours a day, 7 days a week. You can access the course from any location that has internet access. - Which browsers can I use for this course?
The listed browsers have been tested to work with our course. Other browsers may work but have not yet been tested:
- Microsoft Internet Explorer 5 and higher
- Mozilla Firefox 1.5 or higher
General system requirements:
- 233 MHz Processor
- 32 Megabytes RAM
- Internet connection
- Speakers & Sound Card
- Adobe Flash Player 7 or higher
- A mouse or other pointing device
- 800 x 600 screen resolution
- Cookies must be enabled
- JavaScript must be enabled
- How can I get my form from the court signed that require's an instructor's signature?
You may fax the form to us at 800-243-4008 Attn: Instructor. Please indicate where you would like the form returned. - What happens if I have problems while taking the course or the system malfunctions for any reason?
If you experience any problem while taking the course, please call 800-505-5095 for assistance. At eDriving, we have technical staff that can assist you 24 hours a day, seven days a week with any problems you may experience while taking the course. If for any reason you encounter a system outage or interruption while taking the course, the staff at eDriving can provide you with accurate estimates on repair times so you can properly budget the remaining time you have left to complete the course.